1. Refunds and Exchanges of an unused product must be returned to us within 7 days starting from the date immediately after you received the ordered goods for a full refund provided it is in a resalable condition.
2. Exchanges can be made within 28 days from the delivery date. All exchanges or refunds are subject that the item is returned in a resalable condition.
Resalable condition (Clause 1 and 2) means, that the goods must be returned unopened and sealed in their original packaging, unused and in no worse condition than when they were received by you.
We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time!
When returning a product, please state
* your order number,
* items you are returning and
* the reason for its return.
This really helps us to improve our service to you.
All returns or refunds are to a UK address. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against any damages or lost post in transit.
If you have any further questions, please write them to Customer Services, or call 020 8851 9904.