Delivery Information

Definitions and Interpretations

In these terms the following words shall mean:

Contact Address – 80 Elmstead Avenue, BR7 6EG Chislehurst, Kent;

Contract – these terms and the order;

Goods – the items advertised on our website purchased by you from us;

Intellectual Property Rights – all patents, database rights, design rights, trademarks and other similar rights wherever existing in the world whether registered or unregistered together with the right to apply for protection of the same;

Order – the order for goods placed by you and accepted by us subject to these terms;

Order form – the order form submitted by you to these terms setting out the goods you wish to order;

Us, Our, We – Green Owl Toys Limited, a company registered in England and Wales with company number 6846585 and having its registered office at 80 Elmstea Avenue, BR7 6EG Chislehurst, Kent, VAT no. 947 7141 96;

User – any person who browses the website;

Website – the website identified by the URL http://www.greenowltoys.co.uk

You, Your – the person or organisation using the website or buying goods from us pursuant to these terms.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

Delivery

Our delivery charges are displayed  below:

Weight                  Second Class Delivery by Royal Mail
0 - 599g                  £2.00
600 - 1,199g            £2.50
1,200 - 1,799g         £3.00
1,800 - & Over         £3.50

First Class Delivery for £5.00 on any order.

Delivery Time

Most orders are dispatched within 24 hours making the UK delivery time of about 2/3 working days.  If we have a high quantity of orders to deal with (Christmas time)  there may be a slight delay – in some cases up to 10 working days (2 weeks).   We will notify you if the delay is to be any more than 10 working days (2 weeks). 

Delivery Time for Montessori Products

The same delivery charges will aply for all Montessori products. 
Please note that all Montessori products will be delivered within 14 working days once the ordered has been accepted.

Please note that we are only able to deliver to addresses within the United Kingdom and Northern Ireland.


We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will not be liable for the any refund or retraction of the goods if the delivery details supplied by you are incorrect.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative date.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Returns policy

1.    We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 7 days starting from the date immediately after you received the ordered goods for a full refund provided it is in a resalable condition.

2.    Within 28 days starting from the date immediately after you received the ordered goods you may exchange your product provided it is in a resalable condition.

Resalable condition (Clause 1 and 2) means, that the goods must be returned unopened and sealed in their original packaging, unused and in no worse condition than when they were received by you.

When returning a product, please use the return form that could be downloaded on our website at the Customer Service tab. Please tell us the reason you are returning the product, as this really helps us to improve our service to you. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against any damages or lost post in transit.


Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed date, the date when we tried to deliver.

You will only own the goods once they have been successfully delivered (provided that the correct address was given to us) and when we have received cleared payment in full. Goods supplied are not for resale by our customers.


Acknowledgement and acceptance of your order

At checkout, your e-mail address will be prompted, only via your e-mail address we will contact you to acknowledge and accept the order.

Acknowledgement of your order is when you have confirmed the order and submitted your payment details.

An acceptance of your order will take place when funds have been received and despatch of the good(s) ordered.
 

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods provided those goods are unopened and sealed in their original packaging, unused and in no worse condition than when they were received by you.
You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, to cancel your contract you will need to notify us in writing before the end of the period set out.

You cannot cancel your contract if the goods you have ordered are books.

All cancelations should be undertaken in accordance with and subject to our Returns Procedure.

If you have received the goods before you cancel your contract then [unless, the goods you have ordered are books, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation  PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you and in their original packaging.
If applicable and unless the goods are faulty, if you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred for faulty products.


Cancellation by us

We reserve the right to cancel the contract between us if:

a.    we have insufficient stock to deliver the goods you have ordered;
b.    we do not deliver to your area; or
c.    one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
d.    Insufficient funds causing no payment from you.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.



Liability and Limitation

If the goods we deliver are not what you ordered or are damaged or defective when you receive them or the delivery has the incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within seven (7) working days starting from the date immediately after the delivery of the goods in question.  
 
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods.

If you notify a problem to us under these conditions, our only obligation will be, at your option:
a.    to make good any shortage or non-delivery;
b.    to replace or repair any goods that are damaged or defective; or
c.    to refund to you the amount paid by you for the goods in question in whatever way we choose
 
provided that the above obligations shall not apply when such damage or defect has arisen as a consequence of any negligence by you or your failure to comply with any reasonable instructions issued by us.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) whatsoever arising. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to the contract shall not exceed the amount paid by you for the goods.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights within the UK that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

You acknowledge and accept that save as expressly stated on the website we give no representation, warranty or statement as to the goods including without limit their quality and/or suitability.


Events beyond our control

We shall endeavour to dispatch your order as soon as reasonably possible, however we shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.